Shopify was hit with an outage on Cyber Monday, leaving some users and businesses unable to complete transactions during one of the biggest shopping days of the year.
In an update to its status page, the Canadian e-commerce company said select merchants were experiencing issues logging into Shopify, while others were unable to access point-of-sale systems, a critical portal used to manage transactions and other backend processes.
"We are still investigating and applying mitigations for the admin and login issues," the company wrote on its status page around 12:20 p.m. EST.
A Shopify spokesperson pointed CNBC to its status page when reached for comment.
The Downdetector website showed thousands of users reporting problems with Shopify around 1:15 p.m. EST, after roughly 4,000 cases were reported by users at its peak at 11:00 a.m. EST.