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ZDNET's key takeaways
The future of work is about aligning human skills and digital ecosystems.
Job seekers who understand "invisible economies" will thrive in the next decade.
As roles evolve faster than resumes, storytelling becomes the new credential.
Gartner's list of the top 10 strategic technology trends for 2026 and beyond revealed AI's impact on operational excellence and digital trust. The tech analyst's trends and predictions also highlighted key trends for talent acquisition in the age of agentic AI, where the future of work will be hybrid, with humans and AI agents co-creating value for all stakeholders.
According to Gartner, by 2028, organizations that leverage multi-agent AI for 80% of customer-facing business processes will dominate. At the same time, 90% of B2B buying will be intermediated by agents, pushing over $15 trillion of spend through AI-enabled exchanges.
Also: Stop using ChatGPT for everything: The AI models I use for research, coding, and more
To find human talent, Gartner noted that by 2027, 75% of hiring processes will include certifications and testing for workplace AI proficiency during the recruitment process. The analyst firm also noted that, through 2026, atrophy of critical-thinking skills as people use gen AI means 50% of global organizations will implement "AI-free" skills assessments.
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