Microsoft has been gradually making it harder to activate Windows (and other products) without an internet connection. Most recently, it started clamping down on local accounts that could bypass OOBE sign-in, and now we're seeing reports that another legacy method has been retired. Phone activation, where you could call Microsoft to activate Windows & Office, no longer works, as Ben Kleinberg demonstrates in a new YouTube video.
Now, it'd be reasonable to assume that something as archaic as calling to activate your license had probably been sunset long ago. However, you'll be surprised to learn that Microsoft still lists it as a viable method in its support docs. This is particularly important for people on older operating systems like Windows 7, who expect an offline alternative to Microsoft’s now-online-only activation systems.
Moreover, this ordeal was necessary for Ben because he was using an OEM key that could not be activated directly within Windows 7, as the activation servers for that version are effectively dead. The video shows that calling the listed number plays an automated message saying “support for product activation has moved online.”
Has Microsoft Ended Phone Activation? - YouTube Watch On
After the call, he also received a text message containing a link to the modern Microsoft Product Activation Portal we know today. Upon visiting the site, Ben was required to sign in with a Microsoft account, which immediately defeated the purpose of activating the call.
Initially, he couldn’t get the confirmation ID on his iPhone using Firefox, but switching to Safari on his laptop resolved the issue. This wasn’t a device-specific problem, just a browser-related hiccup. Eventually, Ben acquired the numbers he needed, and both his copy of Windows 7 and Office 2010 were successfully activated.
(Image credit: Ben Kleinberg on YouTube)
The video concludes on a bittersweet note, highlighting that call activation is effectively dead. However, users can still access the portal on a computer or phone to complete the process. Ironically, the entire reason for calling Microsoft in the first place was that Ben couldn’t activate Windows 7 from within the OS, but now that a website exists, there’s no need to call anyway.
Unfortunately, a Microsoft account is required, which Ben complained about and mirrors the concern many users have, even in the latest Windows 11 builds today.
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