Joe Maring / Android Authority
TL;DR The latest RootMetrics’ State of the Mobile Union report is in, and it seems Verizon has outperformed itself across many major categories.
Not surprisingly, Verizon did not lead in network speed, with T-Mobile and AT&T tied for fastest.
Keep in mind, real-world network performance varies by location, so national rankings may not reflect individual user experiences.
Verizon has taken a reputational hit over the last few years. There are many reasons for this shift. Some feel Verizon has dropped the ball when it comes to network quality and performance, but there have also been staff cuts, inconsistent promises, and other issues. Most recently, Verizon suffered a major service outage that affected a large portion of customers across its network. Despite its current reputation, Verizon is still far from down and out. In fact, it is riding relatively high in the latest State of the Mobile Union report from RootMetrics.
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RootMetrics awards different categories for metrics such as network reliability, network speed, 5G performance, and call and text performance. Verizon swept most categories, winning awards for overall performance, network reliability, network responsiveness, data performance, and video performance. It also tied with AT&T for call and text performance.
This result feels a bit ironic given the recent service outage. Of course, even Verizon’s rivals have experienced similar issues in the past. As long as outages are not a recurring problem, they tend to be easier to overlook over time, though the timing here is hard to ignore.
A quick visit to any major online community will also reveal many users voicing concerns about Verizon’s reliability and performance that go beyond recent events. So why the contrast? The reality is that cellular network performance is not always straightforward.
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