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ZDNET's key takeaways
Many tasks are ripe for automation, but others fall into a gray area.
Speed and productivity are not the end of the story.
AI decisions are management 101, not technical decisions.
You may have already heard the view that AI agents serve as "co-workers" to human counterparts, functioning as de facto extensions of the workforce. The challenge is decoding what work they are best suited to perform -- and it's not an easy question.
There are tasks ripe for automation and others that are better handled manually. But many are in a gray area, in which automation makes sense, but is it worth the investment? The time has come to view AI agents as an adjunct workforce, and manage them accordingly.
Also: True agentic AI is years away - here's why and how we get there
There is even speculation that IT, which manages agents, is taking on the role of a human resources department.
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