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United Airlines app streamlines AirTag tracking, tells you TSA wait times

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Why This Matters

The updated United Airlines app enhances traveler convenience by integrating AirTag baggage tracking sharing features and providing TSA security wait time estimates. These improvements aim to reduce baggage misplacement issues and help travelers better plan their airport experience amid staffing challenges. Such innovations reflect a broader industry trend towards leveraging technology to improve customer service and operational efficiency.

Key Takeaways

The United Airlines app has been updated with streamlined access to AirTag baggage tracking. The app now makes it easier for you to share the location of an AirTag with United’s customer service staff.

Additionally, with a partial government shutdown leaving TSA checkpoints understaffed, the app will now provide you with estimates of the wait time for security at your departure airport – alongside a number of other useful enhancements …

Savvy travelers have been putting AirTags into their baggage for a long time now, leading to a situation where the owner of a misplaced bag will often know exactly where it is before airline staff have any idea.

Apple solved this problem back in 2024 with a new sharing feature. This lets you generate a link that lets other people track the location of a specific AirTag. A number of airlines picked up the baton, providing support for sharing these links via their apps.

A report back in January demonstrated that using this system dramatically reduces the number of bags that are never located.

United streamlines access to AirTag tracking

CNET reports that the latest addition to United’s app makes it easier for you to share AirTag links directly with customer service staff at the airline. This should significantly reduce the time it takes to reunite you with your baggage.

TSA line estimates

TSA security checkpoints can be one of the most unpredictable elements of any trip to the airport. Getting through security may take just a few minutes when lines are short and positions are well staffed, but delays can easily add a great deal of time to your journey through the airport.

TSA lines can be especially lengthy at present with a partial government shutdown leaving staff unpaid and resulting in many leaving their jobs. United says the latest version of the app will provide customers with an estimate of how long it is likely to take them to get through security at their departure airport.

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