GoKawiilGoogle has also offered some troubleshooting tips for those experiencing issues. One Reddit user who contacted Google about the problem claims to have received the following response from the company’s support team:
Thank you for your patience while I consulted with our technical team regarding the issues you’ve been experiencing with the Google Wallet app.
To help resolve this, please try the following troubleshooting steps in order:
Restart your device: This often resolves temporary system glitches.
Check for Software Updates: Go to Settings > Software Update > Download & Install to ensure your phone is running the latest OS.
App Updates: Open the Play Store and ensure the Google Wallet app and Google Play Services are fully updated.
If the issue persists, please try clearing the app’s temporary data:
Force Stop & Clear Cache: Go to Settings > Apps > Wallet > Force Stop, then select Storage > Clear Cache.
Clear App Data: If the cache doesn’t work, select Clear Data (Note: You may need to sign back in or re-add your cards after this step).
Reinstall: Uninstall the Google Wallet app and reinstall it fresh from the Play Store.
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