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Key Takeaways All communication modalities, including the environment where communication happens, affect the whole team’s performance and leaders’ positioning.
Be conscious of where the conversation happens and when the best time would be. Try to put phones away, if possible.
Create the right environment for your employees.
Bringing back your authority as a leader doesn’t have to come with a conflict. You can position yourself wisely and create a thriving business setting once you are fully in charge of where and how communication happens.
Most business owners aren’t even aware of where the communication happens. When an issue pops up, you discuss it right away, regardless of where you are and with whom. Right? Wrong.
Hallways and public places with customers and patients are the worst places to talk business. Not only are you compromising your authority, but you’re also compromising the outcome of the conversation.
Don’t solve issues or discuss goals in the hallway or, worse, in front of the clients. Why? Addressing mistakes in public causes staff to close up and defend their egos, and they don’t comprehend the importance of the conversation. Stop.
Environment importance for the office dynamic you dictate
All communication modalities, including the environment where communication happens, affect the whole team’s performance and leaders’ positioning. In most businesses, there are two environmental communication frames:
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