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Early Google Fitbit Air deliveries hit a snag with missing Android app update

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Why This Matters

The early arrival of the Google Fitbit Air highlights supply chain efficiencies but also exposes a software compatibility issue for Android users due to the delayed rollout of the necessary Google Health app update. This situation underscores the importance of synchronized hardware and software releases to ensure a seamless user experience. Consumers and the tech industry alike can learn the value of coordinated updates to avoid user frustration and maximize product potential.

Key Takeaways

Kaitlyn Cimino / Android Authority

TL;DR Some customers have started receiving the Google Fitbit Air ahead of its expected May 26 delivery window.

Early Android buyers are running into pairing issues because the required Google Health 5.0 update hasn’t fully rolled out yet.

Google has confirmed the app pairing issue and has also said that support for syncing Google Health data to Apple Health is coming soon.

The Google Fitbit Air was originally expected to reach early buyers around May 26, but in a pleasant surprise, some customers have already started receiving the new screenless fitness tracker ahead of schedule. While the expedited shipping is great news, it looks like some Android users who have received the wearable can’t actually use it.

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Over the weekend, a Reddit user reported that they had already received their Google Fitbit Air, but weren’t able to pair it with their phone due to a missing app update.

“Got mine today as well, but I’m stuck on — app update required — and can’t actually pair it,” the user noted.

A member of Google’s product team quickly responded, confirming that the device requires an updated version of the app that hasn’t fully rolled out to all Android users yet.

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