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Google Health is here, but a lot of people want their Fitbit app back instead

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Why This Matters

The transition from the Fitbit app to Google Health has sparked frustration among users who prefer the simplicity and familiarity of the original app. This shift highlights challenges in integrating Google's AI features into health and fitness tools, impacting user experience and industry expectations for seamless health tech updates.

Key Takeaways

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The Fitbit app is no more. Along with the launch of the new Fitbit Air (which you can expect a full review of once we’ve spent more time with it), Google has officially replaced it with Google Health, as previously announced, and many of the responses we’ve seen so far are full of confusion, frustration, and requests to get the old app back.

One post on Reddit calls out a common issue, saying, “I can’t even completely fill up my home screen. They only have 2 large tiles available and I can’t just scroll down to see everything.” The landing page has a small section up top showing steps and some other basic stats, but part of the app’s main page is now reserved for recent activity updates and chatty notes from Google’s AI health coach.

The AI didn’t have much to say to me, but for my senior editor, Richard Lawler, it started a conversation about today’s plans that he wasn’t quite ready to have with a chatbot.

Screenshot: Richard Lawler / Google

Not everyone is annoyed by the AI bot however, with one person commenting, “When I ask it to design a moderate workout using my office gym equipment, circuit style, I usually end up feeling great afterwards.” Another person called it “quite a helpful feature,” showing how they were able to update their sleep log with a missed session by chatting with the AI bot.

Another user said, “This graphic UI looks like something an 8 year old would make,” while someone else complained, “Why must I now scroll through paragraphs of AI slop on every tab before I can actually see my activities and data? I don’t want or need to read platitudes about my 15 minute walk to the grocery store. I want to see my stats from my morning run.”

One post on Google’s help center sums things up, saying, “This app is a huge disappointment and a total time drain to get minimal results. How can I get back to using what worked?!” Many others were in agreement, with one reply saying, “it’s no longer a genuine fitness app.”

On Google’s blog post, its sample image shows a version of the Today screen with all of the information and an AI chat that we couldn’t get to show up, but did appear for some users. There doesn’t seem to be any way to remove the Ask Coach / activity window that takes up so much of the screen, but the bot can be disabled from within the new app’s Feature Privacy Controls.

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