GoKawiilMotoSync+ is a mobile app required to set up and troubleshoot Motorola WiFi routers. It suddenly stopped working, and no one knows why.
Motorola's MotoSync+ app, which is required to setup its routers, hasn't worked in weeks. What's going on?
Motorola's MotoSync+ app, which is required to setup its routers, hasn't worked in weeks. What's going on? Credit: Nikolas Kokovlis/NurPhoto via Getty Images
Motorola has effectively bricked its WiFi routers without warning, and the issue has been ongoing for nearly a month, according to a Mashable investigation and user complaints across the App Store, Amazon, and Reddit.
Sometime around mid-May, Motorola's MotoSync+ app for iOS and Android went down. On iOS, the MotoSync+ app opens to the login screen, and a loading wheel just spins and spins. On Android, the app also loads to the login screen but displays a "Server License Expired" message.
Because the Motorola MotoSync+ app is required to set up all new compatible WiFi routers released by Motorola, many users have been completely blocked from using their routers.
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Some Motorola customers may also be completely unaware of the issue, as existing router setups may continue to work — for now. However, if that user ever needs to factory reset their router, which Motorola recommends when experiencing certain problems, they must use the app to do so, according to Motorola's support documentation. Likewise, users with new Motorola routers can only add devices, change settings, or perform troubleshooting within the MotoSync+ app.
Mashable reached out to Motorola repeatedly for this story, but the company hasn't provided any explanation for the problems.
A Mashable screenshot showing errors with the iOS MotoSync+ app. Credit: Mashable screenshot A Reddit user shared this screenshot from the Android app (personal info obscured). Credit: Screenshot courtesy of Reddit
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