AI is more likely than humans to form biases when hiring

Simply having chatbots remember less isn’t a fix, though, because users want chatbots to remember what they say. “We still are trying to figure out just the right amount that isn’t too much or too little,” says Wang.

Telling the model to be fair didn’t change its behavior much. “Either it can’t put these values into action or that process is being submerged under the tendency to try to optimize for the goal of getting the most correct hires,” says Liu. But promising the models an additional bonus for diverse hiring made them far less biased. The trick, then, is to design goals that “incorporate desirable social values in order to make the large language model act in socially desirable ways,” says Liu.

The models also became less biased when they were told more personal information about individuals. In another experiment in the same study, the researchers asked the models to resettle members of different ethnic groups in cities across Canada. When the models were told personal information relevant to the ability to adapt to a new city, such as age and education, they were less likely to segregate people by their ethnicity. But when they were given irrelevant information, such as hair color and tattoo shape, the models largely fell back to sorting people by their ethnicity again.

To what extent AI systems will stereotype job applicants in the real world is still an open question. While the models in the experiment immediately learned whether they’d made successful hires, a model screening résumés in the real world doesn’t get an instant report card. Companies can take a long time to find out whether a new hire is any good.

But when feedback does trickle in, a model could still read too much into those results when making future hires. As companies increasingly deploy LLMs to screen résumés and even conduct interviews , the finding that models can form biases from their hiring experience “is a really serious implication that they should grapple with,” says Wang.

As LLMs learn from experience to make decisions about who gets hired, who gets a loan, or who gets parole, the biases we should worry about may include ones no human ever taught them. “These novel biases—they’re sort of ever present,” says Liu.