GoKawiilBetween the latest news of inconvenient network outages and rising smartphone costs due to a RAM shortage caused by the AI boom, mobile carriers are vying for your money and business. So which one do your fellow readers recommend?
CNET’s People’s Picks is a community awards program that surveys our readers to get their opinions on the tech gadgets and services they use and love the most, like internet service providers, headphones and TVs. The latest People’s Picks awards zoom in on what readers think about their mobile carriers — that includes everything from price to signal reliability and even data.
The results are surprising. We hear a lot about major network carriers with lots of perks, data and infrastructure. However, our readers’ opinions indicate that mobile virtual network operators have more to offer than cellphone plans from the big three carriers, AT&T, T-Mobile and Verizon.
CNET’s People’s Picks: Mobile carriers’ overall satisfaction rating
Overall winner: Mint Mobile
J. Hazelwood/CNET
CNET readers chose Mint Mobile as CNET’s People’s Picks overall mobile carrier winner. It has a strong overall satisfaction average rating of 4.68 out of 5.
“Customer satisfaction in general is a fuzzy metric, and Mint Mobile has done an excellent job of reinforcing to its customers that they’ve made the right choice,” said Jeff Carlson, CNET senior editor. “I chalk a lot of that up to its marketing, led by actor and former part-owner Ryan Reynolds, which elevates Mint in a crowded market. But Mint remains affordable and reliable, which solidifies its customers’ choice.”
Value for money
Mint Mobile beats out other MVNOs and major network carriers, giving you the best bang for your buck. It offers flexibility without costing a fortune.
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