Sonos is still trying to figure out why everyone hates its app

is a weekend editor who covers the latest in tech and entertainment. He has written news, reviews, and more as a tech journalist since 2020. Sonos chief innovation officer Nick Millington says in an update published yesterday that he and his team are “100% focused” on understanding and addressing issues with the Sonos app. It’s the latest in a series of Millington’s posts sharing his team’s progress as it tries to restore features that were left out of the app’s controversial redesign in May last year. Here’s what Millington, the original Sonos system architect who is tasked with fixing the app, has to say about the effort: The team and I remain 100% focused on two important priorities: 1. understanding the root cause of every single customer issue, whether big or small, whether common or rare, and making sure the technical performance of the app meets or exceeds what you have come to expect from Sonos. 2. closing gaps in the functionality and usability of the new app relative to ... Read full article.