GoKawiilGoogle is adding new ways for users to plan and book trips through AI Mode, its conversational search experience, the company announced on Thursday. Users will now be able to ask AI Mode to track flight prices, book hotels, and see the cost of flights and hotels in points or miles.
The updates indicate that Google is looking to position AI Mode as an AI travel agent of sorts, as it’s moving beyond simply helping users find information to actually handling parts of the trip-planning and booking process itself.
Users can now describe to AI Mode when and where they want to fly, and the tool will display the best options available with the latest prices from more than 300 airlines and travel sites. If they’re ready to book, they can go ahead and build their itinerary in AI Mode. If they want to wait and see if prices drop, they can ask something like “track these flight prices for me.”
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They’ll then get an email if prices change for the destination and dates they entered. Flight price tracking in AI Mode is now available in more than 180 countries.
As for hotel booking, users will be able to discover and book their next hotel through a conversation with AI Mode. Users can tell AI Mode about their upcoming trip and their hotel preferences to get a list of options alongside reviews and key factors.
Once they’ve found a hotel they like, they can ask AI Mode to help complete the booking. Then, they need to select the “Continue on Google” option that will appear alongside Google’s integrated partners, which includes hotel chains and travel sites.
From there, they can choose their room, review details such as the cancellation policy, and complete the booking with Google Pay. The tech giant notes that the hotel or booking platform will handle the booking and any customer service.
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Hotel booking in AI Mode has started rolling out in the U.S. in English and will be available over the coming weeks with offerings from Booking.com, Choice Hotels International, Expedia, Hilton, Hotels.com, IHG Hotels & Resorts, Marriott International, Priceline, Trip.com, and Wyndham Hotels & Resorts.
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