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ZDNET's key takeaways
Scaling the AI agents in business is now a focus on accountability and governance.
Half of working hours may be reshaped by the use of AI agents.
Business accountability for AI agents will require humans "in the lead' versus "in the loop."
In 2025, agentic AI was still mostly a promise. Today, it's a stress test for all companies across all industries.
The results of three separate research studies -- from Deloitte, KMPG PwC, and Accenture -- all point to the same uncomfortable truth: Companies are moving fast on adoption and much slower on the harder work of actually rebuilding how they operate with humans and agents as part of their labor force.
Deloitte's Agentic Transformation survey found that while 43% of organizations are now expanding AI agent deployments across functions, only 15% have reached scaled, orchestrated multi-agent deployments. Workforce readiness sat at just 20%, and only 16% of businesses said their current processes were actually prepared for agentic adoption. That's a big difference from where leaders think they're headed. Deloitte's report found that 74% of leaders expect half of business processes to be redesigned around AI agents by 2030.
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