Telli (YC F24) is hiring engineers and designers [Berlin, on-site]

There’s a certain type of service you never forget. You call, and they remember who you are. You talk, and they know what happened last time. You need support, and they help you on the spot. You are busy, and they know when to leave you alone. The type of conversation that makes you feel understood. The type of service that shows that you’re cared for. The type of interaction that's actually worth having. But over the past decade, this kind of service has become increasingly rare. Instead we got: Chatbots that forget what you said five minutes ago. Forms that ask what you’ve already answered a 100 times. Tickets that reduce you to just another number in the system. Call queues that make you want to throw your phone out the window. Businesses had to make these tradeoffs in order to scale their service. But this is changing. At telli, we are building AI to run customer-facing operations. With agents that don’t just answer questions. But act, understand, learn, and improve. At any hour. With any volume. In any language. On any channel. The future won't be a world where businesses simply automate their customer interactions with AI. But a world where every interaction has context, attention, and intent. A world where every interaction is worth having.