GoKawiil
Tech News
An account from Apple's early retail leadership describes how Steve Jobs discouraged staff from using the term 'customer,' pushing instead for language and service practices centered on building relationships rather than transactions. The approach, paired with the physical Apple Store experience, is credited with cultivating unusually strong brand loyalty over the years.
Businesses are tracking rising leads, engagement, and sales quotas alongside faster customer service response times, yet customers remain dissatisfied despite these positive indicators. The disconnect suggests that standard departmental metrics are failing to capture the actual customer experience.
A consumer describes using Anthropic's Claude, including its Chrome extension, to file complaints, draft phone scripts, and pursue refunds across ten separate disputes ranging from a missing cheese packet to IRS penalties and a car warranty claim. The person reports winning every case attempted, some still pending, with total recoveries exceeding $12,000, including $6,813 in waived IRS penalties and a roughly $2,000 warranty repair.
The Kansas Department of Labor, under Secretary Amber Shultz, has modernized its unemployment insurance technology, replacing software that dated back to the 1970s. Previously, agents juggled five separate screens, some requiring command-line input without mouse support, and the system shut down nightly for batch processing, blocking claims filed in the evening. The agency has now introduced AI-driven tools to streamline the filing process and support staff.
Telli, a Y Combinator (F24) startup based in Berlin, is expanding its team by hiring on-site engineers and designers. The company builds AI agents designed to handle customer-facing operations for businesses, aiming to replace forgetful chatbots and repetitive support tickets with context-aware interactions across channels, languages, and volumes.
Longtime Marley Spoon subscribers say their boxes have arrived with melted ice, warm proteins and dozens of missing ingredients since the meal kit brand switched fulfillment to Misfits Market. The shift followed the April bankruptcy of former supplier FreshRealm, which also served Blue Apron, and customers report getting little help from customer service when reporting damaged or incomplete deliveries.