GoKawiilMeta Muse AI assistant fails to resolve Visible phone number ownership issue
A CNET writer asked Meta's AI agent, Muse, to help confirm she was the registered owner of her Visible phone number after repeatedly receiving calls and texts meant for a previous owner named Andrew. The assistant was unable to complete the task, running into roadblocks at every step while trying to navigate Visible's chatbot-only customer service system.
GoKawiil's interpretation of the reporting above, not reported fact.
The experiment suggests that AI agents still struggle with real-world bureaucratic tasks involving account verification and carrier-specific systems that lack human support channels or open APIs. This could indicate current limitations in how far AI assistants can substitute for human customer service interactions, particularly when dealing with identity verification or legacy telecom processes.
- Meta Muse was unable to resolve a phone number ownership issue with Visible, a Verizon subsidiary.
- The task failed partly due to Visible's lack of human customer support and reliance on chatbot-only service.
- The test highlights current limits of AI agents in handling real-world administrative or account verification tasks.
Source: cnet.com — Amanda Smith, 2026-10-09
Published there as: “I Asked Meta Muse to Fix an Issue With My Phone Provider. It Got Blocked at Every Turn”
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