GoKawiilMichael Wisler, M&T Bank’s CIO, has transformed the regional bank’s operations by bringing tech teams in-house and finding ways to make AI work for customers. In 2018, Michael Wisler became chief information officer at M&T Bank, a now-170-year-old financial institution based in Buffalo, after spending years in technology leadership roles at Capital One. Wisler soon worked to invest in M&T’s in-house information technology capabilities and talent, reducing the bank’s reliance on outside tech contractors, speeding the rate at which the bank can respond to changes in technology and customer needs, and building more resilient systems. It was part of a transformation to treat technology, and the experts who work with it, as a true competitive advantage of the bank.
How this Buffalo-based bank is using tech as a competitive edge
Why This Matters
This article highlights how M&T Bank is leveraging in-house technology and AI to gain a competitive edge in the financial industry. By investing in its own tech talent and systems, the bank enhances its agility, resilience, and customer service capabilities. This approach underscores the growing importance of technological innovation for traditional banks to stay relevant and competitive.
Key Takeaways
- M&T Bank has invested in building its in-house tech team to reduce reliance on external contractors.
- The bank is utilizing AI to improve customer experiences and operational efficiency.
- Treating technology as a core competitive advantage is transforming traditional banking models.
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