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ZDNET’s key takeaways
Agentic AI shifts professionals’ responsibilities.
Embed agents deep into operational processes.
Secure services and reliable outputs are crucial.
Evidence suggests that delivering value from AI is hard. With 91% of professionals saying their firm still falls short on AI, business leaders and professionals have lots of work to do to ensure emerging tech explorations become useful production services.
Also: Why replacing staff with AI backfires: 5 ways smart leaders generate real value instead
Gill Haus, chief information officer at Chase, the consumer banking arm of JPMorgan Chase & Co, recognized that creating value in the age of AI is about much more than deciding to implement a hyped-up model or service.
“Saying that you’re going to be efficient by putting a target in place is not the same thing as reimagining your processes through an agentic lens,” he told ZDNET.
Haus said it’s crucial to understand that roles and responsibilities will shift, and AI is already transforming the work that Chase staff fulfill, both in the IT department and beyond.
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