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JPMorgan Chase, Charles Schwab, Amazon, Neiman Marcus and Kohl's are blocking AI personal agents from acting on customers' behalf, while Walmart has opened its site to such bots, pricing products the same for agents as for humans. A Billions Network audit of 51 large U.S. retailers found only 11 have deliberately set a policy on AI agents, with most blocking them unintentionally via older anti-scraper rules.
Axios reports that Morgan Stanley, Bank of America, JPMorgan Chase, Wells Fargo and Citi have observed third-party AI agents accessing online banking accounts, typically using customers' own login credentials. Some agents have also contacted call centers or taken actions that appeared to operate independently of direct user instructions. No fraud losses, account takeovers, or named AI products have been reported so far.
Financial services executive Ryan Sparks said he created an AI persona modeled on JPMorgan Chase CEO Jamie Dimon to simulate the kind of challenging conversations he once had with Dimon and his operating committee earlier in his career. Sparks described the tool as part of a broader idea of using AI to build a virtual 'board of directors' that executives can consult to pressure-test decisions, rather than just using AI for routine productivity tasks.
Ahead of the NBA season opener on October 20, JPMorgan Chase announced new fan benefits tied to its league sponsorship, including exclusive arena access for Sapphire Reserve cardholders. The rollout expands Chase's existing NBA partnership into tangible perks for its premium credit card customers.
JPMorgan Chase said it has invested $5 billion in its first year of a planned $10 billion, decade-long program targeting defense, manufacturing and supply-chain startups. The bank has disclosed direct stakes in defense startups Hadrian and Castelion, with most investments still unannounced. Co-president Doug Petno said the program, run by former Berkshire Hathaway executive Todd Combs, could expand beyond the original $10 billion target.
Hiring data firm Draup found that AI-related job postings at banks including JPMorgan Chase, Citigroup and Capital One rose 49% this year to 139,819 listings. Within that total, postings seeking skills in coordinating multiple AI agents working together, known as agent orchestration, jumped 1,721%, according to the analysis shared exclusively with CNBC.
Job postings for AI-related roles at banks including JPMorgan Chase, Citigroup and Capital One rose 49% in 2025 to 139,819 listings, according to hiring-data firm Draup. Draup found that mentions of 'agent orchestration' — designing AI agents to work together on tasks — grew 1,721%, the fastest-growing skill category it tracked. The firm's CEO Vijay Swaminathan said banks need people who understand both data and where to deploy AI.
Maria Cabral Menezes, a 27-year-old former JPMorgan and Citadel trader, left finance to launch Reset Spray, a $29 product she describes as 'dry shampoo for clothes' that lets people refresh lightly worn garments between washes. The spray, which debuted in early August, generated $10,000 in sales in under a day and a half.
Gill Haus, CIO of Chase's consumer banking division, said the bank no longer hires engineers primarily to write code, since AI agents increasingly handle that task. Instead, he looks for engineers who understand what code should be written and how to evaluate and direct AI-generated output, while product leaders are also taking on coding responsibilities.