Nvidia denies RTX 5090 warranty claim citing faded serial number
An RTX 5090 Founders Edition owner reported that Nvidia rejected their RMA request after keeping the crashing GPU for over a month, citing an unreadable serial number on the card's metal bracket. The owner insists the card was never opened or tampered with, and other Reddit users say they've noticed similar fading on their own Founders Edition cards' printed serial numbers.
GoKawiil's interpretation of the reporting above, not reported fact.
If the printed serial numbers on these flagship cards are prone to fading simply from normal wear, buyers could lose warranty protection through no fault of their own. This raises questions about Nvidia's quality control on a premium product and whether its RMA policies are fairly applied when a labeling defect—not user tampering—is to blame.
- An RTX 5090 owner says Nvidia denied a warranty replacement solely due to a faded serial number.
- Multiple users report similar fading on the metal I/O bracket of Founders Edition cards, including a 5080 unit noted by PC Gamer.
- The case raises concerns that a manufacturing or printing flaw could be used to justify rejecting legitimate warranty claims.
Corsair RTX 5090 GPU Support Bracket — If you're rocking a hefty RTX 5090 like the one in this warranty saga, a solid GPU support bracket helps prevent sag and stress on the card's PCIe slot and components over time. Keeping your card properly supported reduces physical strain that could contribute to connector or label wear, and it's a cheap way to protect your investment while you wait out warranty headaches.”,
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Published there as: “Nvidia rejects RTX 5090 warranty claim because the card's serial number faded”
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