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Warranty Claim

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PNY rejects RTX 5090 warranty claim over use of PSU's own 12V-2x6 cable

A Redditor reports their PNY RTX 5090, bought last September, died last month after the 12VHPWR cable connectors melted on both the GPU and PSU ends. PNY denied the warranty claim the same day, saying only its own bundled cable or adapter is covered, even though the user used the cable that shipped with their Asrock PG-1600G PSU rather than a random third-party cable. The card was reportedly idling, unmodified, running stock settings and even underclocked when it failed.

Nvidia denies RTX 5090 warranty claim citing faded serial number

An RTX 5090 Founders Edition owner reported that Nvidia rejected their RMA request after keeping the crashing GPU for over a month, citing an unreadable serial number on the card's metal bracket. The owner insists the card was never opened or tampered with, and other Reddit users say they've noticed similar fading on their own Founders Edition cards' printed serial numbers.