GoKawiilFast Company Launches 'Pacesetters' Program, Panel Features TCS, Home Depot, Stellantis Execs
Fast Company introduced a new recognition initiative called Pacesetters, highlighting executives who are integrating AI and technology into customer experience design. A panel discussion moderated by Mansueto Ventures' Stephanie Mehta featured Amit Bajaj of Tata Consultancy Services, Fran Bell of The Home Depot, and Eugene Nikolavsky of Stellantis. The session, sponsored by TCS, addressed how companies can deploy AI to reduce friction while maintaining customer trust.
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The panel signals growing corporate interest in balancing AI-driven efficiency with maintaining customer trust, a tension increasingly central to enterprise technology strategy. Having executives from retail, automotive, and IT services share a stage suggests industries are converging on similar questions about how far automation should go in customer-facing roles. The recognition program itself could help shape which companies and leaders are seen as setting standards in AI-enabled customer experience.
- Fast Company launched a new 'Pacesetters' recognition program for AI and customer experience innovation
- Panel included executives from TCS, The Home Depot, and Stellantis, moderated by Stephanie Mehta
- Discussion centered on using AI to reduce customer friction without undermining trust
Source: fastcompany.com, 2026-09-30
Published there as: “Reinventing the Customer Experience with AI”
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