GoKawiilApple to replace iPhone 18 Pro Max units left unable to call on AT&T
Some iPhone 18 Pro Max owners on AT&T's network reported losing all cellular connectivity, including the ability to dial 911, according to MacRumors, which estimates thousands of customers affected. Apple is rolling out an iOS 27.0.1 update alongside a separate carrier-settings patch to prevent the issue going forward, but says these fixes won't restore service on phones already affected. Apple told CNET it will give free replacement devices to those customers, who should contact Apple Support or AT&T.
GoKawiil's interpretation of the reporting above, not reported fact.
The fact that a software update can't repair already-affected phones suggests the problem stems from a deeper issue in how the device was provisioned with AT&T-specific carrier settings before shipping, rather than a simple bug. Limiting replacements to one carrier and one model indicates a narrow manufacturing or configuration flaw rather than a broader iOS problem, though reports of the fix not working even after updates could point to unresolved complexity.
- iPhone 18 Pro Max units on AT&T have reportedly lost cellular service, including 911 calling capability.
- Apple is issuing a carrier-settings patch with iOS 27.0.1 to prevent new cases, but won't fix phones already affected.
- Apple will replace affected devices for free; T-Mobile, Verizon and other carriers haven't reported similar issues.
Source: cnet.com — Jeff Carlson, 2026-10-02
Published there as: “iPhone 18 Pro Max Can’t Make a Call on AT&T? Apple Says It Will Replace It for Free”
Read the original report → The summary and analysis above are GoKawiil's own, written from reporting by the source above. Facts and quotes belong to the original publisher.