GoKawiilT-Mobile settles with New York AG over broken 4G price-guarantee promise
T-Mobile has reached a settlement with New York Attorney General Letitia James after an investigation found the carrier raised prices on its 'Price Guarantee Plans' in 2024, despite earlier promising rates would never increase. The hike affected roughly 252,957 lines, and the deal includes a $98,000 payment to the state plus consumer relief valued at about $38 million.
GoKawiil's interpretation of the reporting above, not reported fact.
The settlement shows regulators are willing to enforce state disclosure laws against telecom marketing claims that promise permanent price locks, which could pressure other carriers to scrutinize similar guarantees. For consumers, it sets a concrete template—credits, free phones, and rate freezes through 2029—for how such disputes get resolved without litigation.
- T-Mobile will pay New York about $98,000 and provide relief valued near $38 million.
- Customers leaving T-Mobile get a final month's credit plus a $25 gift card.
- Those staying can get a free or discounted 5G phone with rates frozen until 2029.
Source: cnet.com — Jeff Carlson, 2026-10-22
Published there as: “New York and T-Mobile Settle Dispute Over 4G Plan Price Hikes. How to Get a Credit”
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