GoKawiilKaseya report: 12% of MSPs lost clients after security incidents
Kaseya's 2026 Cybersecurity Outlook report finds that 12% of managed service providers lost clients following security incidents, including ransomware, account takeover and business email compromise. Industry data cited alongside the report shows only 16% of organizations fully recover from ransomware within a day, while 55% recover within a week.
GoKawiil's interpretation of the reporting above, not reported fact.
The findings suggest that technical recovery alone does not guarantee client retention for MSPs, since slow or poorly communicated recovery processes can erode trust even after systems are restored. Clients may question unexpected costs or delays, which could influence renewal decisions regardless of whether the underlying incident was resolved successfully.
- 12% of MSPs reported losing clients after security incidents, per Kaseya's 2026 report.
- Only 16% of organizations fully recover from ransomware within 24 hours; 55% within a week.
- Communication gaps and unexpected costs during recovery can damage client trust even after systems are restored.
Synology DS923+ NAS with backup software — A dedicated NAS with immutable snapshot support gives MSPs a fast, reliable local recovery point that can dramatically shorten ransomware restoration timelines. Faster, more transparent recovery helps avoid the awkward client conversations about missing updates and surprise labor costs described in the article. It's a practical building block for any backup strategy aimed at protecting client trust and renewals.
See Synology DS923+ NAS with backup software on Amazon → Affiliate link — we may earn a commission on purchases, at no extra cost to you. Product picked by AI based on this article; it is not a tested recommendation.Source: bleepingcomputer.com, 2026-11-10
Published there as: “Ransomware recovery is now a client retention metric”
Read the original report → The summary and analysis above are GoKawiil's own, written from reporting by the source above. Facts and quotes belong to the original publisher.