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Client Retention

2 GoKawiil briefs on this topic

Kaseya report: 12% of MSPs lost clients after security incidents

Kaseya's 2026 Cybersecurity Outlook report finds that 12% of managed service providers lost clients following security incidents, including ransomware, account takeover and business email compromise. Industry data cited alongside the report shows only 16% of organizations fully recover from ransomware within a day, while 55% recover within a week.

PR firm owner shares five-step system for balancing growth with client service

An entrepreneur with over 15 years running a public relations firm outlines five practical habits for scaling a business without letting customer service quality slip. The core recommendation is treating business development as a scheduled, recurring task rather than an afterthought squeezed in during slow periods.