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Migrating between Device Management Services (DMS) usually involved full device wipes, custom scripts, and hoping everything re-enrolled properly. Some vendors leaned into that pain. They’d offer bargain pricing in year one, then quietly ratchet it up over time. Because what were IT teams going to do? Switching DMS (previously MDM) vendors meant hours of manual work or rebuilding devices from scratch, and employees really wouldn’t see much difference.
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About Apple @ Work: Bradley Chambers managed an enterprise IT network from 2009 to 2021. Through his experience deploying and managing firewalls, switches, a mobile device management system, enterprise grade Wi-Fi, 1000s of Macs, and 1000s of iPads, Bradley will highlight ways in which Apple IT managers deploy Apple devices, build networks to support them, train users, stories from the trenches of IT management, and ways Apple could improve its products for IT departments.
Apple is changing that with a new feature for the fall software updates inside Apple Business Manager and Apple School Manager built for device management migration. It solves a real problem that many IT teams have struggled with for years. More importantly, it puts pressure on vendors to keep delivering value at fair prices. When migration is easier, IT teams have more power to move to the best solution for their needs. That’s a win for the customers and vendors who aim to deliver value and not lock-in.
How device management migration works
Inside Apple Business Manager or Apple School Manager, IT admins can now reassign iPhone, iPad, and Mac devices to a new device management service. There’s even an option to set a migration deadline. Once a deadline is set, users will get a notification letting them know that they need to migrate. If they don’t take action, the migration kicks off automatically.
During the migration process, the device removes the old configurations and installs the new ones. Using the bootstrap token, the new service can take over things like Activation Lock and FileVault key escrow. It’s a fairly clean handoff and makes switching to a new platform less of a hassle. It follows a trend in the enterprise I’ve seen Apple do over the last decade: take things that require a lot of hacks/workarounds and make them turn-key.
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App preservation is a big deal
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