FTC Says Uber Enrolled People Into Its Subscription Service Without Consent

On Monday, the FTC announced that it is suing Uber for deceptive billing and cancellation practices surrounding its subscription service, Uber One. In its complaint, the FTC claimed that Uber would enroll customers without their consent and bill those who were using a free trial early. Despite its “cancel anytime” promise, Uber also made the process needlessly difficult. Some people had to navigate up to 23 screens to cancel, while others were told to contact customer support without being given a way to reach them. For those who actually got through to customer support, some were still billed for another cycle while waiting to hear back. “Americans are tired of getting signed up for unwanted subscriptions that seem impossible to cancel,” the FTC’s Chairman Andrew Ferguson said in a press release. “The Trump-Vance FTC is fighting back on behalf of the American people. Today, we’re alleging that Uber not only deceived consumers about their subscriptions, but also made it unreasonably ... Read full article.