Why is the M&S cyber attack chaos taking so long to resolve?

Why is the M&S cyber attack chaos taking so long to resolve? 58 minutes ago Share Save Zoe Kleinman • @zsk Technology editor Share Save BBC It's now been more than a week of chaos for Marks and Spencer (M&S), one of the UK's biggest brands, following what - it is now obvious - is a significant cyber attack. It's cost the retailer millions of pounds in lost sales and a lower share price. M&S still isn't revealing exactly what or who knocked out its online ordering systems, paused deliveries, left empty shelves in stores, and resulted in limited access to internal platforms ("they're using pen and paper mate," one contact told me). The firm is working with the National Cyber Security Centre, which will not comment on active investigations. The Information Commissioner's Office, the data protection regulator, says it is "making enquiries". M&S maintains it has no details to share about the incident. As time goes on, though, the chorus of unanswered questions grows louder. Starting with ... Read full article.