GoKawiilEntrepreneur Op-Ed: Customer Focus, Not AI Stack Age, Determines Software Winners
An Entrepreneur contributor argues that incumbent software companies don't lose market share simply because AI-native startups use newer technology. Drawing on observations across three tech shifts—web to mobile, to cloud, and now to AI—the writer says the real determinant of success is whether a company stays close to evolving customer problems. The piece cites small-business accounting SaaS as an example of a cloud incumbent maintaining relevance through close customer tracking.