GoKawiilPersonal AI agents begin negotiating refunds and discounts on customers' behalf
Consumer-facing AI agents such as Meta's Muse and xAI's Grok Bot are increasingly interacting with businesses directly, pursuing refunds, discounts and credits for the people who deploy them. Some retailers have already responded, with Amazon blocking Muse and Shopify building a separate checkout path for it, reflecting an early split in how companies are handling these bots.