GoKawiilSony patents AI system to remotely diagnose and auto-fix device software
Sony has filed a patent describing a cloud-based AI system that continuously monitors consumer devices like PlayStations, TVs, and headsets to detect software problems. When an issue arises, the system can generate a diagnostic tool, analyze the results, and either write and deploy a fix automatically or escalate the issue to a human technician. The patent indicates the cloud 'brain' would select from multiple large language models to write and upload firmware or OS-level updates, potentially without notifying the user.