Anthropic updates Claude usage policy to curb 'abusive' user behavior toward the chatbot
Anthropic announced a policy change barring users from engaging in sustained, needless abusive or cruel behavior toward its Claude models, while still permitting frustration, pushback, dark creative themes and research testing. In extreme, last-resort cases, Claude will end the conversation rather than continue engaging. The company said it is uncertain whether AI models can experience harm but is studying model welfare as part of its research.