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Booking Policies

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United Airlines Blocks Third-Party AI Agents From Booking Flights

United Airlines announced it will prohibit unauthorized third-party AI assistants from booking flights, checking passengers in, or modifying accounts on travelers' behalf. The airline said granting such tools access to personal credentials and payment data risks unintended purchases, account changes or misuse of MileagePlus miles, and could also violate federal rules requiring in-person baggage verification. United is updating its booking and ticketing policies and restricting access both on its own platforms and through travel agencies and aggregators.