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Danny Meyer ties Shake Shack leadership philosophy to grandmother's gardening lesson

Danny Meyer, founder of Shake Shack and Union Square Hospitality Group, discussed his new book 'What Could Possibly Go Right?' and described a leadership approach shaped by advice from his grandmother. He explained that financial profitability enables rather than conflicts with hospitality, and that cutting costs to boost margins ultimately weakens a business. He also recounted a gardening lesson from his grandmother about focusing attention on nurturing strengths rather than constantly pulling weeds.