A test of AI agents on 107 real-world commerce tasks found the top-performing system completed only 61.7% of them successfully. The finding underscores that as businesses adopt AI agents for workflow automation, no single system reliably handles every task, making routing decisions critical.
fastcompany.com
· 2026-09-22
An Entrepreneur contributor argues that founders often mistake low customer acquisition cost for campaign success, when in fact a cheap first sale doesn't guarantee a customer understood the offer or will stick around. Metrics like CAC typically ignore refunds, support burden, discounts and fees, which can make seemingly efficient campaigns unprofitable over time. The piece recommends grouping customers by campaign and calculating true post-sale value before scaling ad spend.
entrepreneur.com
· 2026-09-22
Analysis of over a decade of workplace survey data finds that although employees still privately identify as optimists, they are increasingly reluctant to express that optimism openly at work. The trend signals a shift in workplace culture where positive outlooks are being suppressed rather than shared with colleagues.
fastcompany.com
· 2026-09-22
Google has started sending automated texts to Google Messages users through the app's business chat feature, promoting new app features like RCS photo and video quality. The messages appear as a verified conversation from 'Google Messages' but only allow pre-set replies, not user responses. Users can opt out by declining a prompt that appears before the texts begin, or unsubscribe later if they've already accepted.
androidauthority.com
· 2026-09-22
An Entrepreneur contributor from Fix Your Search describes a client evaluation process that goes beyond online reviews and websites by physically visiting businesses as a first-time customer would. The method involves timing how long it takes staff to acknowledge a walk-in visitor and scanning the physical space for overlooked flaws like smudged glass, flickering lights or worn signage that owners no longer notice.
entrepreneur.com
· 2026-09-22
A 25-year veteran web builder and current CEO of Builderall argues that having a website used to signal professionalism and drive traffic, but that advantage has vanished now that AI can generate a polished site in minutes. He cites Netcraft's March 2026 survey showing roughly 1.43 billion websites exist, yet only about 208 million show signs of active upkeep, meaning most are abandoned or dormant.
entrepreneur.com
· 2026-09-21
Despite widespread claims that business and technology are moving faster than ever, the underlying economic evidence does not support this. Productivity growth, a key measure of technological progress translating into real-world gains, has remained stagnant or even slowed in recent decades, echoing an earlier 'productivity paradox' from the computer era.
fastcompany.com
· 2026-09-21
A commentary argues that most enterprise AI deployments today only store and retrieve information rather than genuinely learn from experience over time. It draws a comparison to an employee who interacts with customers and attends meetings for a year but retains none of the skills or judgment gained, remaining as capable as on their first day. The piece calls for AI systems that actually improve and adapt with use, rather than simply accumulating data.
fastcompany.com
· 2026-09-21
Codie Sanchez, founder of Contrarian Thinking, has released a book arguing that buying an existing small business is a more reliable wealth-building path than traditional investing. She discusses common mistakes entrepreneurs make when running businesses informally, or 'cowboying' operations, and addresses how artificial intelligence fits into ownership strategy.
fastcompany.com
· 2026-09-21
In a Modern CEO newsletter interview, Cisco CEO Chuck Robbins reflected on his time as chair of the Business Roundtable and discussed how artificial intelligence is reshaping the workplace. He warned that employees resistant to organizational change driven by AI adoption should expect ongoing discomfort rather than relief.
fastcompany.com
· 2026-09-21
An Entrepreneur contributor writing for Fix Your Search lays out a practical checklist for business owners to review how they appear online, starting with Google's AI-generated search summary and moving through news mentions, directory listings and Google Business Profile details. The piece frames this audit as the first phase of the author's own client assessment process, aimed at catching outdated or inaccurate information before customers see it.
entrepreneur.com
· 2026-09-18
An Entrepreneur contributor argues that most small businesses like restaurants and bars overprice branded merchandise, charging $25 to $80 for items that often cost only $5 to $15 to produce. The writer says this pricing discourages purchases and wastes an opportunity, since customers who love a product or experience are often willing but reluctant to pay high markups for logo gear.
entrepreneur.com
· 2026-09-18