GoKawiilOcado customer service reply to calendar bug report shows signs of AI generation
A blogger reported a malformed calendar invite bug to British online grocer Ocado via its customer feedback form, detailing the technical issue. The reply, signed by 'Lulu', used sycophantic phrasing, an em-dash, and language the author says didn't resemble typical human customer service responses, leading them to suspect it was AI-generated. The author responded to a subsequent satisfaction survey with 1-star ratings across all metrics.