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Churn Prevention

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Y Combinator startup Outlit pitches AI agents that surveil every customer

Outlit, a Y Combinator-backed startup led by Josh Earle and Leo Paz, is building AI agents designed to continuously monitor business customers by pulling data from internal sources like call logs and CRM records alongside external sources such as social media and employer websites. The company compiles this information into customer profiles with recommended sales or outreach actions, aiming to help businesses prevent customer churn or identify upsell opportunities. The product has not yet been publicly released.