GoKawiilFormer HubSpot exec says AI agents are reshaping CRM customer journeys
A former global customer success leader at HubSpot, who oversaw growth from about 70,000 to over 220,000 customers in four years, argues that traditional CRM systems were designed around sales processes rather than customer needs. The author contends that AI agents are now being used to fill gaps left by legacy CRM design across the customer journey.