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Hold Assist

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Apple expands iPhone Phone app with Hold Assist, Call Screening, and iOS 27's Call Context

Apple's Phone app now includes Hold Assist, which detects when a caller has put you on hold and notifies you when they return, and Call Screening, which questions unsaved numbers before letting them ring through and displays their response on the Lock Screen. Both features arrived with iOS 26 and are toggled on in Settings under Apps > Phone. A third feature, Call Context, is planned for iOS 27 and will use Apple Intelligence to surface relevant information automatically when calling a business.