The UK Housing Ombudsman Service is investigating a security incident at a third-party IT provider that disrupted its case management system on Tuesday. The body, which resolves disputes between social housing tenants and landlords, says new complaints cannot currently be filed online, and residents must instead call or email the service directly. It has notified the Information Commissioner's Office and is still assessing whether personal data was compromised.
bleepingcomputer.com
· 2026-10-13
A new study by researcher Chris Schmitz tracks 84 cases across 11 jurisdictions showing sharp increases in filings to public services since ChatGPT's launch. UK housing ombudsman complaints more than doubled from 2,600 in 2022 to over 7,000 last year, the US Consumer Financial Protection Bureau saw complaints grow fivefold, and similar spikes occurred in Brazilian court petitions and German parliamentary submissions. Schmitz's paper, to be presented at the AI Ethics and Society conference, links the rise to AI tools making it easier to draft forms and complaints, though it stops short of proving direct causation.
techcrunch.com
· 2026-09-10
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