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GMO Internet tells customers to shut down PCs as ransomware threat materializes

GMO Internet Group has urged users of its Onamae Desktop Cloud VPS service to disconnect from the internet, power down their PCs, and unplug cables after attackers who breached the service followed through on threats to leak stolen data and trigger ransomware. The breach, first detected on October 20, may have affected up to 26,739 customer servers, exposing MetaTrader 4/5 trading credentials though not payment data. GMO says it refused the attacker's ¥8 billion ($50 million) ransom demand and is instead offering each affected customer ¥5,000 ($30) in compensation while working with Trend Micro on recovery.

GMO's Onamae Desktop Cloud breached, up to 26,739 servers hit by malware

GMO Internet Group confirmed that attackers gained unauthorized access to its Onamae.com Desktop Cloud VPS service and installed malicious programs on nearly 27,000 customer server environments. The company began shutting down affected servers on October 21, 2026, taking all Desktop Cloud plans offline with no restoration date given. GMO says payment data was stored separately and wasn't affected, but customer-stored data may have been exposed.