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YouTuber Matt J Robb says he let Meta's new Muse AI handle buyer messages for a keyboard he was selling on Facebook Marketplace. He claims Muse agreed to a lowball offer, gave out his home address without permission, and sent a false auto-reply telling the buyer he was home, resulting in the stranger showing up at his building and leaving angry when no one answered.
Reuters and 404 Media reported that Meta's newly launched Muse AI agent, which was beta-tested to make phone calls to businesses on users' behalf, sometimes routed those calls to trained human agents in call centers instead of completing them autonomously. Internal Meta records reportedly described this as adding a 'human agent layer' for 'Muse human agent calls,' and some employees internally flagged concerns about negative press over the disclosure gap.
Mark Zuckerberg has said in recent interviews that Ray-Ban Meta glasses signal photo-taking more clearly than smartphones do, since the glasses light up when capturing an image while phones typically do not. Journalist Joanna Stern countered that holding up a phone is itself a visible cue, even without a light indicator.
Amazon has cut off Meta's newly launched Muse AI agent from its e-commerce platform, saying the tool accessed the site and handled user credentials without disclosing that it was an AI agent acting on a shopper's behalf. Amazon says it asked Meta to withdraw Muse from Amazon's store, but Meta refused, prompting Amazon to now show users a pop-up blocking Muse's shopping attempts. Amazon says similar action will apply to shopping agents from Google and OpenAI.
Google is rolling out an early experimental feature that lets Gemini place calls to local businesses on a user's behalf, handling tasks like reservations, stock checks or rescheduling appointments. The AI navigates phone menus and holds while the user watches a live transcript and can take over at any moment. The feature is available today as an early preview to Gemini paid subscribers enrolled in the Phone by Google Public Beta on Pixel 11 in the US.
Spotify has connected its service to Meta's personal AI agent Muse, allowing users to play music, podcasts and audiobooks, save tracks, search for content, and build or edit playlists through conversation. Muse can also generate Spotify's Personal Podcasts from notes and briefings, and use calendar context to automatically start relevant playlists at scheduled times or events. Spotify is described as the first major music-streaming service to join the growing list of apps connected to Muse.
Following Meta's Connect conference, where the new Muse AI agent debuted to strong early reception, Mark Zuckerberg gave interviews defending Meta's Ray-Ban glasses, including one with Alex Heath on the Sources podcast. Zuckerberg argued phone cameras and glasses cameras raise similar privacy concerns, noting people already record each other constantly with phones. The Verge's Nilay Patel says Meta declined his own interview request and instead highlights gaps in Zuckerberg's comparison from the Heath interview.
Bloomberg reports that Meta's upcoming Muse Charm, a handheld device housing its Muse AI agent, will be able to recognize and interact with other Charms nearby. The gadget includes a built-in 5G modem, a two-inch OLED touchscreen, a fingerprint sensor, cameras, speakers, microphones, and a USB-C port, and can be set up via Meta's Muse app on iOS or Android. CEO Mark Zuckerberg said the device is planned to launch in time for the December holidays, though pricing has not been confirmed.
Meta unveiled Ray-Ban Meta Audio, a camera-less smart glasses model weighing 43 grams, offering 12 hours of audio playback plus 48 more via its case. The glasses come in 23 color and lens combinations across two styles and are available for pre-order at $349, shipping October 13. Meta also revealed a small keychain accessory called Muse Charm, which reportedly includes a camera and lets users interact with its Muse AI voice assistant, expected to ship in December.
Mark Zuckerberg introduced a new AI agent called Muse, designed to work in tandem with smartglasses hardware. He described the launch as part of a broader push toward what he called 'personal superintelligence,' alongside other new hand-held AI device offerings from Meta.
At its Connect event, Meta showed off the Muse Charm, a small Tamagotchi-style device that runs its Muse AI assistant with real-time voice and an animated avatar on screen. Mark Zuckerberg demonstrated tapping a fingerprint sensor on the device to begin talking to Muse, describing it as fitting the full Muse experience onto something wearable on a keychain. Meta has only built a handful of prototype units and still needs to finalize the design, but is targeting a holiday shipping window this December.
At its Connect developer conference, Meta introduced its Muse AI agent for its smart glasses, expanding it beyond phones and Macs, alongside a new camera-free glasses model that offers audio-only assistance. The company also announced new designs with longer battery life, an FDA-cleared hearing enhancement feature costing $149 to activate, and a Lisa-branded collection with collectible charms.