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Meta's Muse AI phone agent quietly used human call-center workers

Reuters and 404 Media reported that Meta's newly launched Muse AI agent, which was beta-tested to make phone calls to businesses on users' behalf, sometimes routed those calls to trained human agents in call centers instead of completing them autonomously. Internal Meta records reportedly described this as adding a 'human agent layer' for 'Muse human agent calls,' and some employees internally flagged concerns about negative press over the disclosure gap.

Meta opens early access sign-ups for new Muse AI features via in-app prompt

Meta is letting users request early access to newly announced Muse features by typing a specific prompt into the Muse app itself, rather than filling out a traditional signup form. The features, unveiled at Connect 2026, include a video-chat digital avatar, expanded shopping integrations, a more capable Mac app, and support on Meta's AI glasses.

Leaked logs suggest Meta's Muse AI routes some tasks through an Azure-hosted OpenAI model

A researcher digging through Meta's Muse filesystem, following an earlier Hacker News-featured investigation, found that nearly all session logs used Meta's internal 'Avocado' model, but one subagent session was routed to a model labeled azure/muse-special. Technical markers in that session—an OpenAI-style tool call ID format, a gpt_responses_v1 signature, and an encrypted payload prefix associated with OpenAI—suggest the model may be a GPT model served via Azure's OpenAI service, though the exact model version and reason for its use remain unconfirmed.

Meta's Muse AI app tops 3.4 million downloads after Connect push

Muse, Meta's AI app launched September 8, has surpassed 3.4 million downloads according to Sensor Tower, up from 2.5 million earlier in the week. The jump follows Meta's promotion of the app at its Connect developer conference, where it unveiled upcoming features like video chat with the Muse avatar, Mac computer-use support, and smart glasses integration. Other trackers like Apptopia and Appfigures report somewhat different totals, ranging from 2.3 million to 4.3 million downloads.

Meta's Muse AI agent reportedly outpaces early ChatGPT growth

Meta's personal AI agent Muse is reportedly growing faster than ChatGPT did in its early days, and the company plans to bring it to smart glasses and a small Tamagotchi-style device. The news came during a busy week for AI model releases, with Anthropic launching Opus 5.5 and OpenAI following with GPT-6 updates roughly 90 minutes later.

Users find Meta's Muse AI agent runs on AMD EPYC Turin CPUs with no GPUs

Researchers Evan Hoffman and Tae Kim probed Meta's Muse AI agent and got it to reveal its infrastructure: each user sandbox runs on AMD EPYC 9D25 Turin CPUs with two dedicated cores and 8GB of memory, using Ubuntu 24.04. Muse's sandboxes have no GPUs, since Meta reportedly routes inference through separate GPU servers, and Hoffman says the agent could be prompted to attempt risky actions like setting up SSH access to its own VM.

Zuckerberg defends Ray-Ban Meta glasses' privacy indicator light

Mark Zuckerberg has said in recent interviews that Ray-Ban Meta glasses signal photo-taking more clearly than smartphones do, since the glasses light up when capturing an image while phones typically do not. Journalist Joanna Stern countered that holding up a phone is itself a visible cue, even without a light indicator.

Meta confirms Muse's exposed filesystem access is intentional, not a bug

After users discovered yesterday that Meta's Muse AI chatbot would reveal its underlying filesystem when prompted, Meta executives clarified this was deliberate design rather than a leak. Meta Superintelligence Labs' David Singleton said each Muse session runs on a genuine cloud-based Linux virtual machine users can operate freely, and the product now offers a clickable file browser with root access instead of yesterday's more limited text-file download.

Amazon blocks Meta's Muse AI shopping agent, plans same for Google, OpenAI

Amazon has cut off Meta's newly launched Muse AI agent from its e-commerce platform, saying the tool accessed the site and handled user credentials without disclosing that it was an AI agent acting on a shopper's behalf. Amazon says it asked Meta to withdraw Muse from Amazon's store, but Meta refused, prompting Amazon to now show users a pop-up blocking Muse's shopping attempts. Amazon says similar action will apply to shopping agents from Google and OpenAI.

Meta unveils Muse Charm pendant, over 100 AI glasses styles at Connect

At its annual Connect conference, Meta introduced the Muse Charm, a keychain-like pendant giving quick access to its Muse AI assistant, without disclosing a price. The company also said more than 100 styles of AI glasses would be available by the end of 2026, positioning Muse as central to its hardware push, an event held a week ahead of OpenAI's developer conference.

Instinct AI agent nears $1B funding round at $10B valuation as Meta's Muse tops App Store charts

Instinct, an invite-only AI assistant that operates through iMessage and WhatsApp and connects to users' email and calendar, is reportedly in talks to raise $1 billion, which would value the company at $10 billion, according to The Information. The startup, which has already raised $350 million since its February private beta launch, is gaining traction in the Bay Area as a more accessible alternative to complex AI agents. Meanwhile, Meta's own assistant Muse has become Apple's most-downloaded free app despite reports of a serious security flaw that could have let attackers control users' Macs.

Meta unveils Muse AI assistant with cute 'Charm' wearable design

Meta has introduced Muse, a new AI agent, paired with a small wearable device called a Charm, both designed with an intentionally cute, kawaii-style aesthetic. The design choice comes as Meta positions Muse as consumer-friendly AI hardware meant to appeal to everyday users rather than tech enthusiasts.