GoKawiilLegacy modernization ROI hinges on both tech metrics and customer outcomes, execs say
Industry leaders discussing AI-driven legacy system modernization outlined a two-sided return-on-investment framework: technical gains like faster releases, platform stability, lower operating costs and improved security, alongside business-side gains measured through customer satisfaction metrics such as net promoter scores and app store ratings. They stressed that modernization efforts should be evaluated on both fronts rather than treated purely as IT projects.