Meta launched an AI shopping agent called Muse designed to handle tasks like online purchases. When users tried to have Muse buy items on Amazon, they received an error message stating that access by an unauthorized AI agent violates Amazon's Conditions of Use.
entrepreneur.com
· 2026-09-23
Amazon has cut off access for Meta's newly launched Muse AI shopping agent, showing users a pop-up citing violations of its Conditions of Use. Muse, introduced on Sept. 8, was designed to handle tasks like online purchases, but Amazon says unauthorized third-party agents must operate transparently and respect merchants' choice to participate.
cnet.com
· 2026-09-21
Amazon has cut off access to Meta's newly launched Muse AI agent, which can autonomously shop, fill forms, and make purchases using virtual Stripe cards. Users attempting to shop on Amazon via Muse now see a message saying unauthorized AI agents violate the retailer's Conditions of Use. Amazon says it first asked Meta to voluntarily keep Muse off its platform before implementing the block.
engadget.com
· 2026-09-21