GoKawiilToronto BMW Dealer's AI Chatbot Sent Wrong Buyback Quote Pulled From Loan Balance
A Toronto BMW dealership's AI chatbot, named Quinn, texted a customer an offer of CA$27,162.79 to buy back his car — a figure that turned out to be his outstanding loan balance, not an actual valuation. A salesperson later tried to withdraw the offer, and the dealership only honored it again after CBC News contacted them for comment.